Returns & Exchanges
At Helle B2C Europe, we want you to be completely satisfied with your fashion purchase. If your items aren't quite right, you can return them within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn garments with original tags attached into their original packaging to ensure they are protected during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided by the portal, then securely affix it to the outside of your parcel.
Drop Off and Track
Take your package to the nearest authorized drop-off point and keep your receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing