Frequently Asked Questions
Everything you need to know about shopping with Helle B2C Europe.
How long does shipping take within Europe?
Standard shipping typically takes 3-5 business days across the EU, while express options are available for delivery within 1-2 business days.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional European options like Klarna and iDEAL.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your package's progress in real-time.
Are your clothing sizes standard European sizes?
Yes, our products follow standard EU sizing. We provide a detailed size guide on each product page to help you find the perfect fit.
Do I have to pay import duties on my order?
Orders shipped within the European Union are not subject to customs duties. For orders outside the EU, local taxes and duties may apply upon delivery.